The General Terms and Conditions of the online shop of the public institution Turizem Kranjska Gora are drawn up in accordance with the Consumer Protection Act (ZVPot), the Code of Obligations (OZ), the Personal Data Protection Act (ZVOP-2).

The General Terms and Conditions of Business deal with the operation of the online shop, the rights and obligations of the user and the business relationship between the provider and the buyer. The user is bound by the General Terms and Conditions in force at the time of placing the online order. By confirming the order, the user is informed of the general terms and conditions, the protection of personal data and the legal notice.

The online shop allows both natural and legal persons to make purchases. Legal entities must write a note at the time of order stating that they want a company invoice.

The online shop of TIC Kranjska Gora (hereinafter referred to as the shop) is operated by the public institution Turizem Kranjska Gora, Kolodvorska ulica 1 C, 4280 Kranjska Gora, registration number: 1201727000, VAT ID: SI 66559286, which is also a provider of e-commerce services (hereinafter referred to as the Seller).

The online store is open every day, 24 hours a day. Due to various technical reasons, doing business through the online store or even accessing the store is sometimes not possible. Therefore, the provider reserves the right to limit or completely stop access to the online store for a specified or indefinite period of time. The provider does not assume responsibility for the non-functioning of the store due to ignorance of its use, any consequences of misuse of the online store, non-functioning of the service due to network failure, power failure or other technical disturbances that could temporarily or even for a long time disturb the use of the online store.

1. Registration and purchase process

In order to make a purchase in the online store, user registration is not required, but it is mandatory to enter personal data (name, surname, address, email address, phone number), which are necessary for the successful execution of the order and delivery of the products.

The purchase begins with the selection of the offered products by adding them to the basket with the “Add to basket” button. One product is enough to purchase. After making your selection and assuming you agree with the contents of the basket, continue with the “Proceed to checkout” button. At this stage, you can cancel the order by closing the browser window. If you continue with the purchase process, it is necessary to enter the payer’s information, and it is possible to select shipping to another address with an additional button. Next, you must enter the payment card data, and then continue with the “Buy now” button.

After placing the order and payment, you will also receive a notification by e-mail. Until you receive a confirmation of successful payment, the purchase will not go through.

2. Prices

All prices in the online store are listed in EUR (euros) and include 9.5% or 22% value added tax (VAT), depending on the product or service.

Prices are valid at the time of placing the order and do not have a predetermined validity, except in the case of promotions, when the validity of the offer is specifically indicated.

Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the product changes during the processing of the order, the provider will allow the customer to withdraw from the purchase, while at the same time offering him a solution that will be mutually satisfactory.

The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. After submitting the order, the user receives a notification by e-mail that the order has been accepted or rejected.

3. Payment method, payment confirmation and invoice

Payment can only be made with a payment card through the Stripe platform, which ensures a secure transaction. The order is successfully placed after the payment has been made and at the moment when you receive an e-mail from the address info@kranjska-gora.eu marked “Confirmation of successfully completed order”. The original invoice will be physically attached to the product upon delivery.

The provider also sends an invoice to the buyer together with the goods. The invoice details the price, tax and all costs related to the purchase. The buyer is obliged to check the correctness of the data for issuing the invoice before placing the order. The buyer is obliged to check the correctness of the data on the account and inform the provider of any errors within 3 days at the latest. The provider does not take into account objections made later regarding the correctness of the issued invoices.

4. Delivery and delivery charges

All products ordered in the seller’s online store are delivered as registered mail by Pošta Slovenije. Delivery of goods ordered in the online store is possible in the territory of the Republic of Slovenia and also in other countries, whereby the cost of delivery depends on the selected country. When the buyer enters the address for delivery of ordered products, the cost of delivery in the online store is automatically calculated according to the selected country. Orders placed on weekdays by 4 p.m., or by 2 p.m. on Fridays, will be processed and sent to the post office within 5 working days.

Personal collection of products is not possible, but all products from the online store are also available for purchase in the physical store of TIC Kranjska Gora, at the address Kolodvorska ulica 1 C, 4280 Kranjska Gora.

RIGHT TO WITHDRAW FROM CONTRACT

The buyer (consumer within the meaning of the provisions of the Consumer Protection Act) can notify the provider in writing within 14 days of receiving the goods that he withdraws from the contract without having to give a reason for his decision.

The buyer does not have the right to withdraw from the contract for the purchase of goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs, goods that are perishable or expire quickly (food), sealed products that are not suitable for return due to security health or hygiene reasons, if the buyer has opened the seal after delivery (cosmetic products, etc.) and for the purchase of sealed audio or video recordings, if the buyer has opened the security seal after delivery, contracts for the provision of services, if the company fulfills the contract in full and the provision of the service began on the basis of the consumer’s express prior consent and with the consent to lose the right to withdraw from the contract when the company fulfills it in full, and in other cases determined by the Consumer Protection Act.

The buyer sends the withdrawal from the contract to the seller’s headquarters at the address Turizem Kranjska Gora, Kolodvorska ulica 1 C, 4280 Kranjska Gora, with the note Web sale, or hand it in person at the premises of TIC Kranjska Gora or by e-mail to the address info@kranjska-gora.eu.

In case of withdrawal from the contract, the buyer must return the received goods immediately or at the latest within 14 days of receipt, or by mail to the above address of the seller, or bring them personally to TIC Kranjska Gora.

The buyer must return the goods to the provider undamaged, in the original packaging, with all accompanying documentation and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the buyer. The buyer may not use the items unhindered until withdrawal from the contract. The buyer may inspect and test the goods to the extent necessary to determine the actual condition. Testing an item that deviates from what is stated is considered use of the items, which means that the buyer thereby loses the right to withdraw from the contract. An invoice for the returned goods and personal data must also be attached to the return.

The only cost charged to the buyer in connection with withdrawal from the contract is the cost of returning the items (which, in the case of shipping, is charged according to the price list of the delivery service and depends on whether it is a shipment/package/cargo). We do not accept ransom payments. The buyer must return the goods to the provider no later than 14 days from the sent notification of withdrawal from the contract (purchase).

Payments made will be refunded as soon as possible, but no later than within 14 days from when the provider receives the returned goods. The received payment is returned to the buyer with the same means of payment that he used.

5. Complaints

Complaints will be considered if the provider did not comply with the order agreement (did not deliver the ordered product or only delivered it damaged). The provider undertakes to correct the stated errors as soon as possible.

All products are inspected before delivery and shipped undamaged. The products will be carefully packed in suitable packaging for delivery, so that they reach the customer undamaged and in the original packaging. In the event that the quantity of the products in the package does not match (the delivered quantity and the quantity indicated on the delivery note do not match), the buyer must inform the seller about this within 3 working days at the latest at the email address info@kranjska-gora.eu and attach a completed complaint form. We do not accept ransom payments.

Wrongly sent goods

The buyer must inspect the received goods immediately. If the delivered package contains the wrong goods, the buyer must inform the seller about the error no later than 3 working days after taking it over to the e-mail address info@kranjska-gora.eu and attach a completed complaint form. Based on the relevant notice, the seller replaces the product to the buyer as soon as possible. Upon receipt of the correct product, it is the buyer’s duty to deliver the wrong product to the postman and submit a printed and completed complaint form.

If anything is damaged in the sent package, the buyer must notify Pošta Slovenije and the seller about the damage immediately, or at the latest within 3 days after receipt, to the email address info@kranjska-gora.eu and attach a completed complaint form. Based on the relevant notification, the seller replaces the product or returns the purchase price to the given transaction account as soon as possible. Upon receipt of the new product, it is the buyer’s duty to deliver the damaged goods to the postman and participate in recording the record of damage to the goods.

Complaints due to real or hidden defects are possible when:

• the article does not have the properties necessary for its normal use or for circulation;

• the article does not have properties that are necessary for the specific use for which the buyer buys it, but which the seller was aware of or should have been aware of;

• the article does not have properties and features that have been expressly or tacitly agreed or prescribed;

• the seller has delivered an item that does not match the sample or model, unless the sample or model has been shown for notification only;

• has a mild factual error.

The buyer must inform the seller about the error via the email address info@kranjska-gora.eu and fill out the complaint form, in which you give a detailed description of the error. The buyer must allow the seller to inspect the product. If the defect is not disputed, the seller will grant the buyer’s claim as soon as possible, but no later than within 8 days. If there is a dispute about the error, the seller shall provide the buyer with a written answer within the same period. The right to exchange items or refund the purchase price due to material defects is more precisely regulated by the provisions of the Consumer Protection Act.

The buyer returns the defective product together with the complaint form to the seller’s address. If possible, the seller will replace the product, otherwise proceed in accordance with the Consumer Protection Act.

The seller reserves the right to reject the complaint in the following cases:

• if the unusability of the article is the result of improper behavior of the user;

• if no invoice is attached;

• if the goods were not returned in their original packaging;

• if the user used the goods without restriction until the withdrawal from the contract.

6. Security

The seller uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments.

7. Protection of personal data

The seller undertakes to protect all private data of the user in accordance with the provisions of the Personal Data Protection Act (ZVOP-2). All personal data of the user of the online store are confidential and will not be passed on to unauthorized persons under any circumstances.

Most pages in the online store can be visited without having to reveal your personal information, such as name, address and email address. Nevertheless, some information is obtained automatically using cookies and web signals (“pixel tags”), standard tools in the web industry. The use of cookies and web signals makes it possible to identify the individual IP address, the type of browser used by the website visitor and the general activity of the visitor online.

In order to make a purchase in our online store, it is necessary to disclose your personal data. We do not pass on the information you disclose to us to third parties, except for the purpose of confirming the validity of the purchase, product delivery, marketing and promotion. The provider implements all necessary measures to protect the confidentiality of personal data in accordance with ZVOP-2.

By making a purchase in the online store, you expressly agree that your personal data, which you provide when ordering (name, surname, address, contact information), will be stored and used exclusively for the purposes of fulfilling the order, sending informational material, offers, invoices, news updates and other necessary communication.

8. Disclaimer

The Public Institute Turizem Kranjska Gora is not responsible for the use of the online store of the Public Institute Turizem Kranjska Gora and for any damage caused by the use of online content located there. The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, product features, delivery dates or prices can change so quickly that the provider is unable to correct the information on the website. In such a case, the provider will inform the customer about the changes and enable him to withdraw from the order or exchange the ordered product.

Although the provider tries to provide accurate photos of the products for sale, all photos should be taken as symbolic. Photos do not guarantee product features.

9. Legal notice

The online store is owned by the public institution Turizem Kranjska Gora, which also manages the online store. The contents published on the website are the property of the public institution Turizem Kranjska Gora and its contractual partners and may be used for non-commercial purposes, where they must retain all the copyright notices listed and therefore may not be copied, reproduced or otherwise disseminated without permission of the public institution Turizem Kranjska Gora.

Sometimes it happens that we cannot guarantee the complete accuracy and reliability of all published data. We will take all warnings seriously and immediately correct the published information.

We do not assume responsibility for any consequences arising from the use of information published on this website or the temporary non-operation of the website and thus the online store.

We reserve the right to make daily changes to content, errors in prices and written text. By using the online store, the customer confirms that he accepts the described conditions and agrees with them.

10. Complaints and disputes

Any disputes are tried to be resolved amicably. If no amicable agreement is reached, disputes are resolved in the competent court based on the registered office of the defendant.

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an efficient system for dealing with complaints and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail. The complaint can be submitted via e-mail info@kranjska-gora.eu or to the postal address Turizem Kranjska Gora, Kolodvorska ulica 1 C, 4280 Kranjska Gora.

Within eight working days, the provider will confirm that it has received the complaint and inform the website user how long it will take to process it and keep him informed of the progress of the procedure.

11. Online store manager

Information about the operator of the online store:

Public Institute Tourism Kranjska Gora, Kolodvorska ulica 1 C, 4280 Kranjska Gora
registration number: 1201727000
VAT ID: SI 66559286
phone: +386 4 580 94 43
e-mail: info@kranjska-gora.eu

Component:
– complaint form